You’re their lifeline. We’re your Helpline.

The NYC Elder Abuse Center (NYCEAC) is proud to offer a unique service to concerned persons in the lives of elder abuse victims. A concerned person is a family member, friend, or neighbor impacted by elder abuse.

Who We Are

We are a NON-EMERGENCY service providing information and support between the hours of 9:00 AM to 5:00 PM, Monday through Friday. Calls received during evenings, weekends, and holidays will be responded to by next business day.

The Helpline can be reached by dialing 212-746-6905.

The Helpline gives callers access to a trained service specialist, Laurell Haapanen, who has over a decade of crisis line experience and a Master’s degree in Counseling Psychology. The specialist is backed by a culturally competent, compassionate, and caring team of professionals with many years of experience in the elder justice field.

What We Do

The Helpline offers the following services to concerned persons:

  • Supportive counseling to ease uncertainty, anxiety, and stress
  • Discussion of concerns and needs
  • Guidance to help plan next steps
  • Accurate information and education about elder abuse, neglect, and exploitation
  • Appropriate and timely referrals

Our hope is that supportive listening and appropriate referrals can decrease a concerned person’s own anxiety and distress and increase their capacity to be a support to a victim of elder abuse.

Who We Help

The Helpline will assist a concerned person as long as the victim resides in one of the five NYC boroughs.

The following resources provide more information about concerned persons and their experiences:

  •  When Helping Hurts: This blog, originally published in The Huffington Post, includes statistics about concerned persons and describes how elder abuse takes its toll on them, too. It was written by NYCEAC Executive Director Risa Breckman and elder justice advocate Philip Marshall.
  • I’ll Stand by You: In this NYCEAC eNewsletter from 2014, a niece, a neighbor, and a close friend and employee share their individual stories of helping an older adult suffering from elder abuse.
  • It Became Love – One Advocate’s Journey into the Elder Justice World: A more expansive post detailing how Nancy Oatts’ concern grew into a loving commitment to her neighbor.

How to Reach Us

If you are a professional and would like more information about the Helpline, contact Laurell Haapanen at lhaapanen@nyceac.org.

If you are a concerned person, please call 212-746-6905 or email us at helpline@nyceac.org. The Helpline is free and confidential.

NYC Elder Abuse Center’s Helpline for Concerned Persons

You’re their lifeline. We’re your Helpline.

Call 212-746-6905 or email us at helpline@nyceac.org.

Click here to download the Helpline brochure.

The Helpline receives generous funding support from the Fan Fox & Leslie R. Samuels Foundation and the Vladimir and Araxia Buckhantz Foundation.