You’re their lifeline. We’re your Helpline.

The NYC Elder Abuse Center (NYCEAC) is proud to offer a unique service to concerned persons in the lives of elder abuse victims. A concerned person is a family member, friend, or neighbor impacted by elder abuse.

Who We Are

We are a NON-EMERGENCY service providing information and support between the hours of 9:00 AM to 5:00 PM, Monday through Friday. Calls received during evenings, weekends, and holidays will be responded to by next business day.

The Helpline can be reached by dialing 212-746-6905.

The Helpline gives callers access to a trained service specialist, Laurell Haapanen, who has over a decade of crisis line experience and a Master’s degree in Counseling Psychology. The specialist is backed by a culturally competent, compassionate, and caring team of professionals with many years of experience in the elder justice field.

What We Do

The Helpline offers the following services to concerned persons:

  • Supportive counseling to ease uncertainty, anxiety, and stress
  • Discussion of concerns and needs
  • Guidance to help plan next steps
  • Accurate information and education about elder abuse, neglect, and exploitation
  • Appropriate and timely referrals

Our hope is that supportive listening and appropriate referrals can decrease a concerned person’s own anxiety and distress and increase their capacity to be a support to a victim of elder abuse.

Who We Help

The Helpline will assist a concerned person as long as the victim resides in one of the five NYC boroughs.

How to Reach Us

If you are a professional and would like more information about the Helpline, contact Laurell Haapanen at

If you are a concerned person, please call 212-746-6905 or email us at The Helpline is free and confidential.

NYC Elder Abuse Center’s Helpline for Concerned Persons

You’re their lifeline. We’re your Helpline.

Call 212-746-6905 or email us at


The Helpline receives generous funding support from the Fan Fox & Leslie R. Samuels Foundation and the Vladimir and Araxia Buckhantz Foundation.