Date(s) - 06/20/2019
2:00 pm - 3:00 pm
Personal Safety on the Job
When: Thursday, June 20th at 2:00 pm (Eastern)
The webinar will provide strategies for staff to reduce risk when they encounter challenging or potentially threatening situations that involve upset, emotionally charged, or angry clients or others they may have contact with. Some of the topics covered are reading clients’ behavior, de-escalation of the three most common emotional states staff come into contact with, and the value of building rapport and how it enhances safety.
About the speaker:
Dan Elliot is the Cooperative Communication Specialist. He provides people with insight and strategies for understanding themselves and others as a way of communicating more clearly, improving relationships, and maintaining safety on the job.